Frequently Asked Questions

Your Questions Answered

Frequently Asked Questions

We’ve put together guides with information on what you need to do before you travel, answers to your questions about the tour experience, and our latest guidance on wellbeing while travelling.

What happens if I can’t go on my tour?

For bookings, please contact us if you’re unable to travel. For trips departing within 24 hours, please call us using the phone number on the website.

Can I change my date and/or trip at any time?

Our guests can book with confidence. You’re free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.

All changes are subject to differences in rates and availability.

Please note: additional amendment fees may be incurred.

How many people will be on tour with us?

Our tour groups are smaller and more friendly.

With only 20 guests on our classic tours instead of the standard 53, you will enjoy a more personalised service. In a smaller group, you’ll be closer to your local guide for a more in-depth experience. You’ll also spend less time waiting to access sights and checking into your hotels.

If you prefer to travel in an even smaller group, the majority of our tours are available as Small Group tours. In a Small Group, you’ll travel with a maximum of just 14 guests.

Will I have free time?

Yes. With us you’ll see all the sights and insights, but will also have time to relax, including at least one day with a relaxed start.

We also give you the opportunity to tailor your trip.

If you would like to exclude yourself from an included experience please ensure you speak with your Travel Director, so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds if you decide to not take part in an included activity or meal.

How much walking is involved on our tour itinerary?
With so much to see and do at the remarkable destinations on your tour, there will inevitably be some walking involved. All of our tours are allocated an Activity Level, to give you an indication of how much walking will be involved on the tour, and how challenging the terrain will be.
Leisurely: These tours typically involve 1-2 miles of walking per day on primarily flat surfaces with some stairs.
Balanced: These tours will generally have up to 1-3 miles of walking per day and may involve some uneven surfaces, such as cobblestones and stairs.
Dynamic: These tours are perfect for those looking for a more active pace. They feature 4+ miles of walking on some days and may involve climbing some steep hills.
What do I need to know about tipping and gratuities during my tour?

When travelling, certain tips and gratuities are included in your tour package. Baggage handling at hotels, service charges and tips for hotel waiting staff (for included meals) will be taken care of by your Travel Director. There are however a few instances where individual tipping is welcome.

Hotel Services

It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.

Local Hosts and Local Specialists

Tours outside of the Americas do not include gratuities for Local Hosts and Local Specialists. It is customary to show appreciation for the insights, stories and know-how shared with you.

Your Travel Director and Driver 

At SouldeEspaña we pay our Travel Directors and Drivers a fair wage. However, at the end of your tour, you may wish to express appreciation for their excellent service.

For your convenience and ease, there is an option to prepay gratuities for the Travel Director and Driver at the time of booking on the majority of our tours. You will be able to use any of the payment methods available at the time of booking.

Eating and drinking

Tips and gratuities will be taken care of by your Travel Director for all meals included in your itinerary. When you are exploring on your own, it’s helpful to know regional norms around tipping.
In Europe, there is no obligation to leave a tip, but between 5% and 10% is normal in most European restaurants. Make sure to check that a service charge hasn’t already been added on as this is becoming more common. Also bear in mind that tipping is only necessary at a table service restaurant. When eating out at a pub or fast food outlet where you order your food from a counter, tipping isn’t necessary or expected.

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